Pissed Consumer - Furniture To Go in Tampa and Coaster Furniture do not honor warranties

Home » Consumer Reviews » CONSUMER » Furniture To Go in Tampa and Coaster Furniture do not honor warranties

Furniture To Go in Tampa and Coaster Furniture do not honor warranties

Aug 2, 2008

Furniture To Go complaint

I bought a COASTER futon frame from Furniture to Go (aka The Bedroom Show) in September of 2007. I liked the way the futon looked. It was in a catalog and I couldn't see the actual furniture but I was told upon purchase that it would be under warranty through the store for year and thereafter through the manufacturer.

Nine months later it collapsed. I was told to take a picture and email it to them. I did. After getting the runaround for a month, I was told they wouldn't cover it because of where the break was in the futon frame. They said it was due to "excessive force". I am not overweight. 99.9% of the time I am the only one on the futon. So why exactly did it break? Did a hurricane somehow enter my apartment and cause this "excessive force" to the futon which would cause it to break? Was it some kind of entity? BECAUSE IT WASN'T ME! I explained this to them incessantly and it was like talking to a tape recorder programmed to say the same thing: excessive force, won't cover, excessive force, won't cover...

The store blames Coaster and Coaster blames the store. I was told, however, by the store that they would cover my warranty for a year and thereafter it would be covered through Coaster. It is THEIR responsibility to cover it, not mine. And Coaster should enforce this since it's their product. So we have two companies pointing the finger at each other meanwhile I'm sleeping on the floor because I went to the wrong store to purchase my futon frame.

This is just a cheap ploy used by Furniture to Go (also known as The Bedroom Show) to get out of covering their merchandise. This futon frame was either defective or just plain cheap!

I have had futons most of my adult life and I have never seen such garbage!

I want the futon replace at no cost. I also payed THEIR delivery guys $55 (plus tip) to assemble it. It took them over an hour and the first time a piece was actually put on backwards and they had to disassemble and reassemble it! When I bought a futon in Los Angeles, it took them ten minutes to assemble it and it lasted for ten years!

More Furniture To Go Reviews

Furniture To Go in Tampa and Coaster Furniture do not honor warranties

Discuss
Furniture To Go News

on our forums

Quote this article on your site | Views: 154

Comments (2)

1. Written by Todd, on 18-08-2008 06:56

I managed a futon Store in tampa for years. Your break probably occurred on the long stretcher rail in front that connects the arms, and break happened at cheap finger joint in the wood, right?

Alot of manufacturers use these joints to save money at the cost of Quality. This is a common defect and I have seen it over a hundred times with no excessive force needed to cause it.

Find out who is at the top of customer service with Coaster and find out if they are BBB members in the locale of their headquarters. Document your issues in writing through E mail and Pics corresponding with Coaster.

Also if you purchased with a credit card you may wish to attempt a Charge Back to the Merchant, but only after getting correspondence in writing to back up your statements so that CC Company has documentation showing problems.

In Conclusion, a well built Futon is a viable and attractive piece of furniture. Find a vendor online that sells Solid Oak Frames from Night and Day, then have it drop shipped to your location and assemble it and it will last forever. Good Luck.

Report

2. Written by Casey, on 07-08-2008 15:57

I work for a store that carries Coaster's products. They have a full range of products with different quality in their range. It would be important for you to purchase a futon that can take the wear and tear of everyday use. Most futons go into spare bedrooms. Coaster does warrant its products for a year. It warrants from defects not damage.

Report

Comments on Furniture To Go in Tampa and Coaster Furniture do not honor warranties
Consumer Forum is another great place to discuss consumer concerns NOT RELATED to this article.
Name:
Comment:

Code:* Code
I wish to be contacted by email regarding additional comments